Thrive by Grace
Help center
Answers to the questions we hear most. Can't find yours? We're one email away.
Where's my order?
Each piece is printed just for you, usually in 2 to 5 business days, then ships in about 3 to 7 business days in the US. We email tracking as soon as it ships. Check your inbox (and spam folder) for an email from us.
Orders & shipping
How long until my order ships?
Every tee and sweatshirt is made to order. Printing usually takes 2 to 5 business days, then US shipping takes about 3 to 7 business days.
How much is shipping?
Standard shipping is free on orders of $75 or more, applied automatically at checkout. Under $75, standard shipping is $4.99. Express shipping is $15.
When should I order if I want my order by Christmas?
Each piece is printed just for you after you order. For the best chance of arrival by December 24, please place your order by Wednesday, December 9. We still ship after that date, but we can't promise it will arrive in time for Christmas. Standard shipping is $4.99, or free on orders of $75 or more.
Can I change or cancel my order?
Email us as soon as possible at support@thrivebygracedigital.com. Printing usually starts within 24 hours. We'll do our best, but once printing starts, we can't cancel or change the order.
Do you ship outside the US?
Right now we ship within the United States.
Size swap & returns
How does the 30-day size swap work?
Ordered the wrong size? Email us within 30 days of delivery with your order number and the size you need. We'll send a replacement in the new size, and you don't need to send the original back.
What if my item arrives damaged or misprinted?
Email a photo to support@thrivebygracedigital.com within 30 days of delivery and we'll send a free replacement. If a replacement isn't possible, we'll refund you.
My tracking hasn't moved. What now?
If your tracking hasn't updated in 10 business days, email us and we'll help track it down or send a replacement.
Can I return an item for a refund?
Because each piece is printed just for you, we don't accept returns for change of mind. Wrong sizes and printing problems are always covered by our size swap and replacement promise.
Product & care
What are your tees made of?
Our tees are the Gildan Softstyle 64000: soft, lightweight ring-spun cotton with a classic unisex fit.
What are your sweatshirts made of?
Our sweatshirts are the Gildan Heavy Blend 18000 crewneck: a warm 50/50 cotton-poly fleece with a classic unisex fit.
How should I wash it?
Machine wash cold, inside out, with like colors. Tumble dry low or hang dry. No bleach, and keep the iron off the design.
Size & fit
T-shirt size chart (Gildan 64000)
| Size | Chest width (in) | Body length (in) |
|---|---|---|
| S | 18 | 28 |
| M | 20 | 29 |
| L | 22 | 30 |
| XL | 24 | 31 |
| 2XL | 26 | 32 |
| 3XL | 28 | 33 |
Sweatshirt size chart (Gildan 18000)
| Size | Chest width (in) | Body length (in) |
|---|---|---|
| S | 20 | 27 |
| M | 22 | 28 |
| L | 24 | 29 |
| XL | 26 | 30 |
| 2XL | 28 | 31 |
| 3XL | 30 | 32 |
How should I measure?
Lay a tee or sweatshirt you love flat. Chest: armpit to armpit. Length: top of the shoulder to the hem. Sizes can vary by about 1.5 inches. The cut is unisex, so women may want to size down one for a closer fit.
Still need a hand?
We're happy to help. Email us and we'll reply within 1 to 2 business days.
support@thrivebygracedigital.com